DMV Renewal Kiosks

Story in Nevada on latest DMV registration renewal kiosk. Over 8,000 transactions a month.

DMV kiosk accepts cash

Shannon Litz/The R-C Department of Motor Vehicle Supervisor Cary Graves, right, shows Rachel Krueger of Topaz how to use the new DMV kiosk for registration renewals.

Staff Reports June 22, 2005

The Department of Motor Vehicles has installed a kiosk in the Minden office that accepts cash for transactions from renewing registration to reinstating insurance.

The kiosk went into service earlier this month and is one of several installed over the state, according to Tom Jacobs, agency spokesman.

"It's very user-friendly," Jacobs said. "It takes your cash, gives you change and immediately dispenses the documents."

Jacobs said customers who use the kiosk can avoid waiting in line for services.

He said other states use kiosks, but Nevada is the only location that accepts cash, makes change and provides the documents.

For vehicle registration, Jacobs said the user can scan in the bar code on the renewal notice at the kiosk and follow the directions.

"Pop-up information asks you questions and tells you how much it will cost. You put the money in and it spits out the decal in a little over a minute-and-a-half," he said.

By mid-June, more than 8,000 transactions had been handled for the month at kiosks across the state.

Jacobs said the kiosks were installed by a private company that developed the hardware and software and all the research.

"The cost was nothing to the department," he said. "For their investment, the company gets a commission on the transactions."

He said the next phase of the project will be to place kiosks outside offices for use 24 hours a day. In the third phase, Jacobs said the kiosks will be available at other locations like grocery stores and shopping malls.

Kiosks are located at DMV offices in Reno, Las Vegas, Carson City, Minden, Elko, Fallon, Pahrump and Sparks.