Check-In Kiosks

Kioskmarketplace story on Vanguard car rental check-in kiosks

Vanguard wins award for airport car rental kiosks

By Bill Yackey contributor • 13 Aug 2007

After security checks, long flights and baggage claims, the last thing travelers want to do is wait in another line at the airport. Fortunately self-service is making its way to end of the air travel gauntlet in the form of car-rental kiosks.

The company with the most car-rental kiosk deployments thus far has been Vanguard Car Rental USA Inc., operators of the National Car Rental and Alamo Car Rental brands. Vanguard’s self-service kiosk deployment earned the company the Industry Deployer of the Year Award at Self Service Expo in April. The award was given at an awards ceremony at the Mandalay Bay convention center in Las Vegas.

Vanguard's new ad campaign focuses on using kiosks to cut down wait times. Susan Palazzese, vice president of business development for Vanguard, said that the company is currently operating 262 kiosks; 152 at Alamo locations and 110 at National locations. The rollout began in November 2006 after several successful market tests in Jacksonville, Fla., Las Vegas and Dallas.

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