DMV Renewal Kiosks

Story in Nevada on latest DMV registration renewal kiosk. Over 8,000 transactions a month.

DMV kiosk accepts cash

Shannon Litz/The R-C Department of Motor Vehicle Supervisor Cary Graves, right, shows Rachel Krueger of Topaz how to use the new DMV kiosk for registration renewals.

Staff Reports June 22, 2005

The Department of Motor Vehicles has installed a kiosk in the Minden office that accepts cash for transactions from renewing registration to reinstating insurance.

The kiosk went into service earlier this month and is one of several installed over the state, according to Tom Jacobs, agency spokesman.

"It's very user-friendly," Jacobs said. "It takes your cash, gives you change and immediately dispenses the documents."

Jacobs said customers who use the kiosk can avoid waiting in line for services.

He said other states use kiosks, but Nevada is the only location that accepts cash, makes change and provides the documents.

For vehicle registration, Jacobs said the user can scan in the bar code on the renewal notice at the kiosk and follow the directions.

"Pop-up information asks you questions and tells you how much it will cost. You put the money in and it spits out the decal in a little over a minute-and-a-half," he said.

By mid-June, more than 8,000 transactions had been handled for the month at kiosks across the state.

Jacobs said the kiosks were installed by a private company that developed the hardware and software and all the research.

"The cost was nothing to the department," he said. "For their investment, the company gets a commission on the transactions."

He said the next phase of the project will be to place kiosks outside offices for use 24 hours a day. In the third phase, Jacobs said the kiosks will be available at other locations like grocery stores and shopping malls.

Kiosks are located at DMV offices in Reno, Las Vegas, Carson City, Minden, Elko, Fallon, Pahrump and Sparks.

DMV License Renewal Kiosks

IN THE NEWS: Nevada DMV and JCM American Work Together to Make the DMV Experience More Customer-Friendly, Convenient Statewide New Self-Service Kiosk Accepts Cash, Credit/Debit Cards, Reduces Wait Times; Successful Test Leads to 14 Permanent Stations Across Nevada

LAS VEGAS, June 9 /PRNewswire/ -- Convenient, fast, easy -- three words that motorists will soon be using more often to describe their experience at the Nevada Department of Motor Vehicles (DMV), thanks to new self-service kiosks that are now in use across the Silver State. The kiosks, the result of a collaboration between the Nevada DMV and JCM American (JCM), successfully completed an extensive pilot program at the DMV's Carey location in Las Vegas and 14 kiosk are now available to motorists at nine locations across the state for daily use.

The kiosks are the first of their kind in Nevada, and are the first in the nation to accept cash.

The new kiosks officially made their debut at a June 3 ceremony in the Henderson office. On hand for the occasion were numerous DMV officials, including Ginny Lewis, Director of Nevada DMV. The kiosks are now installed and available for public use in southern Nevada at the Henderson, Flamingo, Sahara, Carey and Donovan Express locations; and in northern Nevada at the Carson City, Galletti, Reno Express and Sparks Express offices.

Officials at the DMV selected leading currency solutions provider JCM to devise a way for motorists to self-register, using cash or credit/debit cards. The result is the DMV self-service kiosk, which can process the average cash transaction in under two minutes; the average credit/debit card transaction is under one minute. Upon completion of a transaction, a renewal decal is dispensed from the kiosk along with a registration certificate.

"The idea is so simple, yet its effects are dramatic," said JCM Vice President Tom Nugent. "Nearly half a million people were already paying in cash at the DMV, but were waiting in line to process their registration. The self-service kiosk eliminates the wait time and allows motorists to come in, complete their transactions and not spend time waiting in line. Of course, the residual effect is shorter wait times, which means everyone's experience at the DMV is better. It's a win-win situation all around."

Currently, the kiosk processes vehicle registration renewals. The DMV will be adding late registration renewals, driver's license renewals, insurance reinstatements, ordering of specialty license plates and check acceptance in the future.

About JCM
JCM American Corporation is the industry leader in currency handling equipment. From its international headquarters in Osaka, Japan and subsidiaries in Hong Kong and Germany to its United States headquarters in Las Vegas, JCM's progressive spirit continues to set world-wide industry standards with innovative products such as the World Bill Acceptor (WBA). JCM provides its products, software and services to the gaming, banking, amusement, vending and petroleum industries. For more information, visit www.jcm-american.com.

Source: JCM American Corporation

DMV Self-Service Kiosks

IN THE NEWS: DMV electronic kiosks coming to town April 30, 2004

The Department of Motor Vehicles' electronic "kiosk" in Las Vegas has been so successful, officials are installing 14 of them statewide, including in Carson City.

The kiosks are electronic stations designed to let people with simple tasks like a registration renewal avoid waiting for a DMV employee to help them. Instead, people can take care of their registration - even paying in cash - without waiting in line.

DMV Director Ginny Lewis said one experimental kiosk in Las Vegas is now handling more than 1,000 customers a month with transaction times as low as two minutes.

She received legislative permission Thursday to put up 14 kiosks. And while many of them will be in Las Vegas where the busiest DMV offices are, Reno will receive four and Carson City one.

Lewis also told the Interim Finance Committee that the DMV is expanding the services available at a kiosk to driver's license renewals and other services.

"The goal has been, how much can we get away from the technicians for simple transactions?" she said.

Of the 28,000 transactions at the Las Vegas office in March, 1,000 were handled by the kiosk.

She also received permission to use another $820,000 in highway fund money to pay credit card fees, which she said are becoming a very popular method of payment at the DMV. Their use is up 34 percent this year alone. The problem is, there is no mechanism in Nevada law to pass the fees on when customers use Visa, Mastercard and Discovery cards.

Lewis said the fees will hit nearly $3 million this year, but pointed out allowing the cards for payment is saving the state much more than that since many of those transactions are on the Internet or at the kiosk. She said the same number of DMV transactions were processed online this past year as a full-sized metropolitan office would have handled. The cost of operations at one of those offices alone, she said, would have exceeded $6 million.

Ways and Means Chairman Assemblyman Morse Arberry, D-Las Vegas, questioned whether it is reasonable for the state to continue absorbing the credit fees.

Lewis said she shares that concern and plans to ask lawmakers in 2005 for guidance. She said options could include asking customers to pay part of the cost to sharing it with local governments, which receive the vast majority of the revenue generated by vehicle registrations.

KIOSK InformationSystems designs and manufactures touch screen, self-service kiosk solutions for retail, human resources, employee benefits, CRM, Wi-Fi, loyalty, gaming and many more self-service applications. With more than 28 standard kiosk models, custom models, turnkey vending units such as public internet terminals and photo kiosks, KIOSK has the largest self-service product and services line from which to choose.

Founded in 1993, KIOSK InformationSystems has more than 100 years of combined experience and is ISO 9001 and UL-listed certified. Retail kiosks, human resource and self-service solutions are a core competency. Major clients include Wal-Mart, U.S. Postal Service, McDonalds, Pepsi, the U.S. Government and Disney. For information about KIOSK products and services please visit www.kis-kiosk.com/digital, call KIOSK at 303-466-5471 or email pr@gokis.net.

Government HR Applications

KIOSK InformationSystems to Present HR Applications With Dynatouch at Government Trade Show LOUISVILLE, Colo., Mar 17, 2004 /PRNewswire via COMTEX/ -- KIOSK InformationSystems, Inc. (KIOSK) will showcase its human resource (HR) kiosk applications March 23-25 at FOSE 2004, the U.S. government's largest gathering of information technology professionals, in Washington, DC.

This is the first time KIOSK will participate in this conference and trade show which attracts 20,000 federal high tech buyers, 5000 industry professionals and more than 450 exhibitors. KIOSK currently provides kiosk solutions directly to the United States Postal Service and the Department of Homeland Security's US-VISIT program.

"This event provides us with an exceptional opportunity to demonstrate the application of KIOSK kiosk technology to the whole family of U.S. government agencies," said company President Rick Malone.

At FOSE, KIOSK will display models KT 125 and KC 590 which employ Department of Defense human resource and personnel applications developed in partnership with touchscreen pioneer and developer, DynaTouch Corporation.

The KIOSK Model KT-125 "Thinman" is a standalone, small footprint, walk-up kiosk with a light box in the top front area designed to display a logo or advertising. The KC-590 offers a countertop and/or wall mounted kiosk design incorporating a monitor, optional touch screen overlay, speakers, keyboard, trackball and PC.

DynaTouch chose the KIOSK KC-590 as one of two preferred models offered through its OneStop product line. The OneStop is a comprehensive, ready-to-run self-service application for federal government employees and customers. It provides a one stop source of services and information related to payroll, personnel, housing, health and wellness, deployment, family support and relocation assistance.

"We continue to focus on helping federal government agencies empower their customers and employees to help themselves," states Terri McClelland, DynaTouch CEO. "Our OneStop application and partnership with KIOSK seem to be a perfect match."

KIOSK InformationSystems designs and manufactures touch screen, self-service kiosk solutions for retail, human resources, employee benefits, CRM, Wi-Fi, loyalty, gaming and many more self-service applications. With more than 28 standard kiosk models, custom models, turnkey vending units such as public internet terminals and photo kiosks, KIOSK has the largest self-service product and services line from which to choose.

KIOSK InformationSystems
Founded in 1993, KIOSK InformationSystems has more than 100 years of combined experience and is ISO 9001 and UL-listed certified. Retail kiosks, human resource and self-service solutions are a core competency. Major clients include Wal-Mart, U.S. Postal Service, McDonalds, Pepsi, the U.S. Government and Disney. For information about KIOSK products and services please visit www.kis-kiosk.com, call KIOSK at 303-466-5471 or email pr@gokis.net.

DynaTouch Corporation
DynaTouch Corporation is renowned as an industry leader and pioneer that's been providing custom touchscreen information kiosks since 1988. With systems at nearly 80% of all U.S. military installations worldwide, DynaTouch has long been the leading supplier of point-of-information kiosks to the Department of Defense. Other government clients include the Department of Veterans Affairs, Internal Revenue Service, Indian Health Services, Bureau of Customs & Immigration and National Archives & Records Administration. DynaTouch's versatile Windows-based TIPS multimedia kiosks and software satisfy a wide range of information kiosk applications for government, commercial and medical customers. For information about DynaTouch visit www.dynatouch.com or call 210-828-8343.

SOURCE KIOSK InformationSystems, Inc.

Tom Weaver of KIOSK InformationSystems, Inc., +1-303-661-1652

http://www.dynatouch.com

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Postal Contract

KIOSK InformationSystems Wins Postal Service HR Kiosk Contract LOUISVILLE, Colo., July 25 /PRNewswire/ -- KIOSK InformationSystems (KIOSK) has been selected as the kiosk system provider for the U.S. Postal Service's "Personnel Central Kiosk (PCK)" initiative, which will offer human resources information to postal workers without computer access in their work environments. The contract calls for KIOSK to initially produce and support 310 standard KT-125 kiosks for placement in postal distribution centers nationwide, with the option for ordering an additional 300 kiosks thereby bringing the maximum potential value of the Postal contract to approximately $4.1 million. The kiosk rollout begins this month and is just one component of the U.S. Postal Service's technology infrastructure within its transformation plan.

"Kiosks are the solution to extending company information and HR services to dispersed employees," according to KIOSK President Rick Malone. "The KT-125 features a privacy filter on the monitor that looks like a black screen to passers by, enabling postal workers to securely access personal information at their distribution center."

KIOSK partner Netkey Inc. is providing software support for the project, integrating the management system necessary to put the Postal Service's HR functions online with a secure and easy-to-understand user interface. Netkey's software makes it possible to manage and update the Personnel Central kiosks from a single desktop, and generate usage reports easily.

"Together, Netkey and KIOSK offer a comprehensive solution that makes it simple for HR professionals to quickly reach unconnected workers and realize the benefits of extended employee self-service," said Netkey CEO V. Miller Newton.

For additional information about KIOSK and Netkey and their kiosk services, please visit www.kis-kiosk.com or www.netkey.com .

About KIOSK
Founded in 1993, KIOSK is the established leader in the design and manufacturing of indoor and outdoor kiosks, public Internet stations and other electronic self-service informational terminals. Recognized as one of the fastest growing companies in the United States, KIOSK' growth over the last nine years has earned the company a place on the Inc. 500 list and on both the Colorado Fast 50 and the nation's Technology Fast 500 by Deloitte & Touche. KIOSK has provided innovative kiosks for a who's who of corporate clients including McDonalds, Citibank, IBM, Disney, Borders, Mercedes Benz and Conoco, as well as numerous government agencies and universities. Having produced thousands of kiosks for over 900 different applications, including human resources, interactive and transactional retail, and security applications, KIOSK has the most in-depth experience and expertise in the kiosk industry. Contact KIOSK at 303-466-5471 or www.kis-kiosk.com for more information on its complete line of kiosks and contract manufacturing capabilities.

About Netkey
Netkey is the premier provider of management software solutions for extended self-service through kiosks and other customer-facing technologies. Netkey clients include America Online, BMW, Borders Books and Music, FleetBoston Financial and Publix Supermarkets. Based in Branford, Conn., the company holds three U.S. patents for its self-service technology. For more information on Netkey, please contact the company at 1-800-443-7952, via e-mail at info@netkey.com, or visit Netkey on the Web at www.netkey.com .

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Government Kiosks

KIOSK preferred vendor for DynaTouch military kiosks LOUISVILLE, Colo. -- KIOSK InformationSystems (KIOSK) announced its strategic marketing partnership with DynaTouch Corp., a leading kiosk software developer and content designer for the Department of Defense.

Under the agreement, KIOSK is now the preferred kiosk enclosure provider for DynaTouch's DoD product lines. Since 1988, DynaTouch has installed kiosks at more than 75 percent of all U.S. military installations worldwide.

KIOSK and DynaTouch will work together to offer the DoD self-service information kiosks with a consistent unit enclosure that is easily recognized by the military's transient work force. The partnership makes it possible for the companies to develop kiosks with a variety of applications under a branded look that fits the DoD's image and budget parameters, according to a news release.

"We were looking for a stable company with proven experience that could deliver a high-quality kiosk enclosure quickly and at a competitive price point," said Terri McClelland, DynaTouch CEO. "KIOSK was a match on all levels."

"DynaTouch's track record with the DoD opens up a great opportunity for KIOSK," said KIOSK president Rick Malone. "We are developing a distinctive DoD kiosk design with a sleek, high-tech look that is durable and requires little maintenance. The unit will complement any DoD application DynaTouch develops."

About KIOSK
Founded in 1993, KIOSK is the established leader in the design and manufacturing of indoor and outdoor kiosks, public Internet stations and other electronic self-service informational terminals. Recognized as one of the fastest growing companies in the United States, KIOSK' growth over the last nine years has earned the company a place on the Inc. 500 list and on both the Colorado Fast 50 and the nation's Technology Fast 500 by Deloitte & Touche. KIOSK has provided innovative kiosks for a who's who of corporate clients including McDonalds, Citibank, IBM, Disney, Borders, Mercedes Benz and Conoco, as well as numerous government agencies and universities. Having produced thousands of kiosks for over 900 different applications, including human resources, interactive and transactional retail, and security applications, KIOSK has the most in-depth experience and expertise in the kiosk industry. Contact KIOSK at 303-466-5471 or www.kis-kiosk.com for more information on its complete line of kiosks and contract manufacturing capabilities.

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