DMV License Renewal Kiosks
IN THE NEWS: Nevada DMV and JCM American Work Together to Make the DMV Experience More Customer-Friendly, Convenient Statewide
New Self-Service Kiosk Accepts Cash, Credit/Debit Cards, Reduces Wait Times; Successful Test Leads to 14 Permanent Stations Across Nevada
LAS VEGAS, June 9 /PRNewswire/ -- Convenient, fast, easy -- three words that motorists will soon be using more often to describe their experience at the Nevada Department of Motor Vehicles (DMV), thanks to new self-service kiosks that are now in use across the Silver State. The kiosks, the result of a collaboration between the Nevada DMV and JCM American (JCM), successfully completed an extensive pilot program at the DMV's Carey location in Las Vegas and 14 kiosk are now available to motorists at nine locations across the state for daily use.
The kiosks are the first of their kind in Nevada, and are the first in the nation to accept cash.
The new kiosks officially made their debut at a June 3 ceremony in the Henderson office. On hand for the occasion were numerous DMV officials, including Ginny Lewis, Director of Nevada DMV. The kiosks are now installed and available for public use in southern Nevada at the Henderson, Flamingo, Sahara, Carey and Donovan Express locations; and in northern Nevada at the Carson City, Galletti, Reno Express and Sparks Express offices.
Officials at the DMV selected leading currency solutions provider JCM to devise a way for motorists to self-register, using cash or credit/debit cards. The result is the DMV self-service kiosk, which can process the average cash transaction in under two minutes; the average credit/debit card transaction is under one minute. Upon completion of a transaction, a renewal decal is dispensed from the kiosk along with a registration certificate.
"The idea is so simple, yet its effects are dramatic," said JCM Vice President Tom Nugent. "Nearly half a million people were already paying in cash at the DMV, but were waiting in line to process their registration. The self-service kiosk eliminates the wait time and allows motorists to come in, complete their transactions and not spend time waiting in line. Of course, the residual effect is shorter wait times, which means everyone's experience at the DMV is better. It's a win-win situation all around."
Currently, the kiosk processes vehicle registration renewals. The DMV will be adding late registration renewals, driver's license renewals, insurance reinstatements, ordering of specialty license plates and check acceptance in the future.
JCM American Corporation is the industry leader in currency handling equipment. From its international headquarters in Osaka, Japan and subsidiaries in Hong Kong and Germany to its United States headquarters in Las Vegas, JCM's progressive spirit continues to set world-wide industry standards with innovative products such as the World Bill Acceptor (WBA). JCM provides its products, software and services to the gaming, banking, amusement, vending and petroleum industries. For more information, visit www.jcm-american.com.
Source: JCM American Corporation
Posted by keefner at 12:22 PM
DMV Self-Service Kiosks
IN THE NEWS: DMV electronic kiosks coming to town
April 30, 2004
The Department of Motor Vehicles' electronic "kiosk" in Las Vegas has been so successful, officials are installing 14 of them statewide, including in Carson City.
The kiosks are electronic stations designed to let people with simple tasks like a registration renewal avoid waiting for a DMV employee to help them. Instead, people can take care of their registration - even paying in cash - without waiting in line.
DMV Director Ginny Lewis said one experimental kiosk in Las Vegas is now handling more than 1,000 customers a month with transaction times as low as two minutes.
She received legislative permission Thursday to put up 14 kiosks. And while many of them will be in Las Vegas where the busiest DMV offices are, Reno will receive four and Carson City one.
Lewis also told the Interim Finance Committee that the DMV is expanding the services available at a kiosk to driver's license renewals and other services.
"The goal has been, how much can we get away from the technicians for simple transactions?" she said.
Of the 28,000 transactions at the Las Vegas office in March, 1,000 were handled by the kiosk.
She also received permission to use another $820,000 in highway fund money to pay credit card fees, which she said are becoming a very popular method of payment at the DMV. Their use is up 34 percent this year alone. The problem is, there is no mechanism in Nevada law to pass the fees on when customers use Visa, Mastercard and Discovery cards.
Lewis said the fees will hit nearly $3 million this year, but pointed out allowing the cards for payment is saving the state much more than that since many of those transactions are on the Internet or at the kiosk. She said the same number of DMV transactions were processed online this past year as a full-sized metropolitan office would have handled. The cost of operations at one of those offices alone, she said, would have exceeded $6 million.
Ways and Means Chairman Assemblyman Morse Arberry, D-Las Vegas, questioned whether it is reasonable for the state to continue absorbing the credit fees.
Lewis said she shares that concern and plans to ask lawmakers in 2005 for guidance. She said options could include asking customers to pay part of the cost to sharing it with local governments, which receive the vast majority of the revenue generated by vehicle registrations.
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Posted by keefner at 12:13 PM